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Ombudsman Metropool Amsterdam

Contact Contact

“Do you need help filing a complaint or do you have another question? Call, text or e-mail us and together we will see what we can do for you.”

Telefoon   Phone: 9u-12u   +31-(0)20-625 9999
3WhatsApp   WhatsApp:   +31-(0)6 3061 7735
E-mail   E-mail:    info@ombudsmanmetropool.nl
Bezoekersadres   Visiting address:     Jacob Bontiusplaats 9
Postadres   Post address:     Postbus 2119
       1000 CC  Amsterdam

Call us
On working days from 09:00h to 12:00h, we are available for all of your questions, comments and complaints on 020-625 99 99.




Text us
Add our WhatsApp-number 06 3061 7735 to the contacts on your smartphone so you can text us any time.


E-mail us
You can send us an e-mail at any time of day to info@ombudsmanmetropool.nl, for example if your story requires more of an explanation or if you need to send attachments.

Stop by

  • Amsterdam, Jacob Bontiusplaats 9
    Every Tuesday, 10:00h - 12:00h.
    All visiting hours are cancelled due to Covid-19
  • Almere, Stadhuisplein 1
    Every last Thursday of the month, 16:30h - 18:00h.
    All visiting hours are cancelled due to Covid-19
  • Zaanstad, Stadhuisplein 100
    Every first Thursday of the month, 16:00h - 18:00h.
    All visiting hours are cancelled due to Covid-19

Public Transport / Car

  • Public Transport: From Amsterdam Central Station, take tram 26 towards IJburg. Get off at tram stop Rietlandpark.
  • Public Transport: From Leidseplein and Weesperplein, take tram 10 towards Azartplein. Get off at tram stop Eerste Leeghwaterstraat.
  • By car: Enter either “Conradstraat 170” or “1018PL” (the postal code for the Oostenburgereiland-carpark) into your satellite navigation system. This should take you to the entrance of the carpark.


Our office is temporarily closed due to Covid-19. You can send us an e-mail or call us on working days from 09:00 to 12:00 on
020-625 99 99. For urgent matters you can send us a WhatsApp message on 06 3061 7735.